Accenture Hiring: Application Tech Support Practitioner
Accenture Hiring Application Tech Support Practitioner in Pune
Accenture, a global leader in consulting and technology services, is seeking enthusiastic individuals to join their team as Application Tech Support Practitioners in Pune. This is an excellent opportunity for candidates with 0-2 years of experience looking to establish a career in IT support and service desk operations. As an Application Tech Support Practitioner, you will provide technical assistance, troubleshoot issues, and ensure the smooth operation of IT services.
Accenture Hiring 2024: Key Details
Summary of Accenture Hiring
| Job Position | Education | Experience | Package/Salary | Job Location | Drive Location | Last Date |
|---|---|---|---|---|---|---|
| Application Tech Support Practitioner | BE/B.Tech/BSC/BCA/MCA or Any Graduate | Freshers / 0-2 Years | 3-5 LPA | Pune | Online | ASAP |
Detailed Job Description
As an Application Tech Support Practitioner, you will be the primary interface between the client and the system or application. You’ll use your exceptional communication skills to maintain our world-class systems, ensuring they run smoothly. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions.
- Must-have skills: Service Desk Management, Service Desk Voice Support
- Good-to-have skills: NA
- Minimum experience: 0-2 years
- Educational Qualification: 15 years full-time education
Roles and Responsibilities
- Build knowledge and support the team.
- Participate in problem-solving discussions.
- Provide voice support for service desk operations.
- Resolve client issues by accurately identifying and interpreting problems.
- Design and implement effective solutions based on deep product knowledge.
- Collaborate with clients and internal teams to ensure smooth system operation.
- Maintain a high level of customer satisfaction through exceptional communication.
- Continuously improve service desk operations through proactive problem-solving.
How to Apply for Accenture
Interested and eligible graduates can register through the following Accenture registration link:
Expanding on the Role
The Application Tech Support Practitioner role at Accenture is more than just a job; it’s a career opportunity. You’ll be part of a global team, working on cutting-edge technologies and solving complex problems. Accenture provides ample opportunities for professional growth and development, including training programs, mentorship opportunities, and career advancement paths.
Day-to-Day Activities
- Answering client inquiries via phone, email, and chat.
- Troubleshooting technical issues related to applications.
- Escalating complex issues to senior support staff.
- Documenting solutions and creating knowledge base articles.
- Monitoring system performance and identifying potential problems.
- Collaborating with developers and other IT professionals to resolve issues.
Required Skills and Qualifications
- Bachelor’s degree in computer science or a related field.
- 0-2 years of experience in IT support or service desk operations.
- Strong technical skills and a passion for technology.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving skills and a desire to learn new things.
Benefits of Working at Accenture
Accenture offers a comprehensive benefits package to its employees, including:
- Competitive salary and benefits.
- Health insurance and retirement plans.
- Paid time off and holidays.
- Professional development opportunities.
- A supportive and collaborative work environment.
- Opportunities for global travel and assignments.
This role is a fantastic stepping stone for anyone looking to build a career in IT support. Accenture provides a dynamic and challenging environment where you can learn and grow. With the right skills and attitude, you can excel in this role and make a significant contribution to the company’s success.