Capgemini Hiring Freshers: Process Associate Roles

Capgemini Careers Drive 2025: Process Associate Hiring

Capgemini is actively seeking enthusiastic and talented fresh graduates to join their team as Process Associates across various locations in India. This is an excellent opportunity for individuals looking to kickstart their careers in a dynamic and globally recognized organization. This article provides detailed information about the Capgemini Careers opening.

Job Overview:

• Job Title: Process Associate
• Job Location: Kolkata
• Salary: Best in Industry
• Experience: Early Careers (Freshers)
• Qualification: Any Graduate
• Batch: Any

Responsibilities of a Process Associate

As a Process Associate at Capgemini, you will play a crucial role in delivering exceptional customer support and ensuring client satisfaction. Your responsibilities will include:

• Handling international client queries with professionalism and efficiency.
• Resolving issues promptly and effectively, demonstrating strong problem-solving skills.
• Making outbound calls to US-based insurance companies, patients, or helpdesks as per process requirements.
• Engaging customers in meaningful conversations to promote products/services or gather required information.
• Achieving daily, weekly, and monthly targets, including conversion goals.
• Handling objections professionally and escalating complex issues when necessary.
• Collaborating with team leads and quality analysts to improve call quality and overall performance.
• Ensuring strict compliance with company policies and US calling regulations.

Required Skills and Qualifications

To be considered for the Process Associate role at Capgemini, you should possess the following qualifications and skills:

• Education: Bachelor’s degree (Mandatory).
• Experience: Freshers only are eligible to apply.
• Availability: Must be open to working from the office.
• Communication: Excellent verbal communication and interpersonal skills are essential.
• Technical Skills: Familiarity with CRM tools and call center software is preferred.
• Flexibility: Willingness to work night shifts and adapt to US time zones.
• Personal Attributes: Goal-oriented with a positive attitude and a strong work ethic.
• Cultural Awareness: Knowledge of international culture and customer behavior is advantageous.
• Customer Service: Ability to handle customer queries with patience and empathy.

Key Skills for Success

• Communication Skills: Clear and concise communication is crucial for interacting with clients and colleagues.
• Problem-Solving: The ability to identify and resolve issues effectively is highly valued.
• Adaptability: The willingness to adapt to changing priorities and work environments is essential.
• Teamwork: Collaboration with team members is vital for achieving common goals.
• Time Management: Efficiently managing time and prioritizing tasks is important for meeting deadlines.

Capgemini’s Commitment to Employee Growth

Capgemini is committed to providing its employees with opportunities for growth and development. The company offers various training programs and resources to help employees enhance their skills and advance their careers. Capgemini also fosters a culture of innovation and collaboration, encouraging employees to share their ideas and contribute to the company’s success.

Benefits of Working at Capgemini

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• Exposure to global clients and projects
• A chance to make a real impact on the company’s success

How to Apply for the Process Associate Role

Interested and eligible graduates are encouraged to register for the Process Associate position through the Capgemini careers portal. Follow the steps below to submit your application:

1. Visit the Capgemini careers website.
2. Search for the Process Associate position in Kolkata.
3. Review the job description and requirements carefully.
4. Click on the “Apply Now” button.
5. Create an account or log in if you already have one.
6. Fill out the online application form with accurate information.
7. Upload your resume and any other required documents.
8. Submit your application.

Step	Description
1	Visit Capgemini Careers Portal
2	Search for ‘Process Associate’ in Kolkata
3	Review Job Description
4	Click ‘Apply Now’
5	Create an Account/Login
6	Fill Application Form
7	Upload Resume
8	Submit Application

Capgemini Apply Link: Click Here

We encourage all eligible candidates to apply for this exciting opportunity to join the Capgemini team and embark on a rewarding career journey.