Capgemini Off Campus Drive 2025: Apply Now!
Capgemini Off Campus Drive 2025: Exciting Opportunity for Freshers
Capgemini, a leading global IT service provider, is conducting an off-campus drive for fresh graduates and 3-year diploma holders across India. This is an excellent opportunity for aspiring individuals to join a dynamic organization and build a rewarding career in the IT sector. The drive is specifically for the Contact Support Role under the Capgemini Exceller program.
Important Note: This drive is currently open for Women Candidates only.
Capgemini Hiring Overview 2025
Here’s a quick overview of the Capgemini hiring program:
- Job Title: Contact Support Role
- Job Location: Noida
- Salary:
- Analyst: 3.25 Lacs (3 LPA + 25k one-time incentive)
- Experience: Freshers
- Qualification: Any Graduate / Diploma
- Batch: 2025
Detailed Job Description
The Contact Support Group (CSG) within Capgemini’s Cloud & Infra Services (CIS) acts as the first line of defense, managing IT infrastructure incidents and service requests. They utilize a Business Intelligence Approach and various communication channels, including email, voice, chat, and self-service portals. CSG aims to deliver optimized, proactive, predictive, and user-centric IT support solutions to Capgemini’s CIS global customer base.
Key Responsibilities:
- Provide top-notch customer service, resolve problems, and offer technical troubleshooting via phone and other contact channels.
- Multitask across different support channels.
- Ticket Management: Prioritize ticket urgency, categorize issues accurately, track ticket status (On-hold, Open, Closed & Resolved), and keep customers informed.
- Business Intelligence: Utilize ticket data, analysis tools, and best practices to support customers.
- Service Delivery: Ensure customer expectations are met through effective service delivery.
- Customer Management: Maintain effective interaction with customers, from greeting to resolution and call closure.
- CHIP (AI BOT): Leverage our AI BOT to answer customer queries, saving time and effort for both support staff and customers, and enhancing customer experience.
- Service Email Retrieval: Efficiently handle email as a contact channel and minimize hops between support staff and the customer.
- Knowledge Management: Effectively manage the knowledge base to resolve customer issues.
- Service Marketing: Promote Capgemini’s tools and services to increase usage and benefit customers.
- Support customers across various industries, including Telecommunications, Financial Services, Healthcare, and Technology.
- Troubleshoot customer issues related to internet connectivity, password resets, and profile management.
- Achieve first contact resolution by resolving issues during the initial interaction.
- Clarify customer requirements by probing for and confirming understanding of their needs or problems.
- Greet customers in a courteous, friendly, and professional manner, following established procedures.
- Listen attentively to customer needs and concerns, demonstrating empathy.
Desired Skills
- Excellent communication and English speaking skills are essential.
- Strong interpersonal skills and the ability to perform under pressure.
- Basic computing skills.
- Willingness to work in a 24/7 environment.
- Candidates must be open to relocate to any location and work in night shifts.
Qualification Criteria
- Candidates must have completed any 3-year diploma / graduation in 2025 only.
How to Apply for the Capgemini Off Campus Drive
Interested and eligible candidates can register for the Contact Support Role through the Capgemini CIS careers portal.
| Criteria | Details |
|---|---|
| Job Title | Contact Support Role |
| Location | Noida |
| Salary | 3.25 LPA (Analyst) |
| Experience | Freshers |
| Qualification | Any Graduate / Diploma |
| Batch | 2025 |
| Skills Required | Communication, Troubleshooting, Customer Service |
| Work Environment | 24/7, Relocation Possible |