CGI Hiring Service Desk Engineers – BE/B.Tech | BSC/BCA Freshers

CGI Off Campus Drive 2026 : CGI Hiring for the position of BE/B.Tech, BSC, BCA Computer Science or related IT Freshers for the role of Service Desk/ Infrastructure Domain.

CGI Off Campus Drive 2026 Overview:

Job Title: Service Desk Technician L1 Support – Fresher

Job Location: Bangalore / Pune

Experience: Freshers

Salary: As Per Industry Standard

Eligibility: BE/B.Tech/BSC/BCA

Batch: 2025/2024/2023

CGI Job Description:

We are hiring energetic and customer-focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Key Responsibilities

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
• Perform password resets, account unlocks, and user access support.
• Log and track incidents in the ticketing system and ensure timely closure as per SLA.
• Escalate unresolved issues to L2/L3 teams.
• Document resolutions and maintain knowledge base updates.
• Deliver excellent customer service and communicate solutions clearly.

Required Skills

• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools. Strong communication skills (verbal & written). Good problem-solving and analytical abilities. Ability to work in a fast-paced, customer-centric environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate joiners preferred.
• Training & certification opportunities (ITIL, MS365, ServiceNow basics).
• Health insurance and additional corporate benefits.
• Growth opportunities within IT Support & Infrastructure teams.

Eligibility Criteria:

B.Sc. Computer Science / BCA / BTECH – 2023, 2024 or 2025 passed outs.

Minimum 60% academic score throughout (10th, 12th & UG).

No active backlogs.

Strong academic performance and willingness to learn.

How To Apply:

The interested and eligible graduates register for the same on the following link.

CGI Freshers Apply Link: Click Here