Microsoft: Entry-Level Technical Support Roles
Microsoft India Hiring Technical Support Engineers
Microsoft India is seeking talented entry-level Technical Support Engineers to join their growing team. This is an excellent opportunity for fresh graduates and early-career professionals with 1+ years of experience to launch their careers with a global technology leader.
Microsoft Campus Drive Overview (2025)
Here’s a quick overview of the opportunity:
- Job Title: Technical Support Engineer
- Job Location: Bangalore
- Experience: Freshers/0-2 Years
- Salary: ~10 LPA (Lakhs Per Annum)
- Batch: Any
Job Description: Delivering Customer Success
As a Technical Support Engineer within the Customer Service & Support (CSS) team, your primary focus will be delivering exceptional customer experiences and resolving technical issues. This role offers a dynamic environment where you can accelerate your career growth, enhance your problem-solving abilities, strengthen your collaboration and research skills, and develop your technical expertise. You’ll be at the forefront of helping customers overcome challenges and maximize their use of Microsoft technologies.
Qualifications and Responsibilities
Required Qualifications
To be considered for this role, candidates should possess the following qualifications:
- Bachelor’s degree in Computer Science, Information Technology (IT), or a related field.
- OR 1+ years of experience in technical support, technical consulting, or information technology.
- OR Certifications in SQL, coding, development, or other related certifications.
- OR equivalent experience.
- Experience working effectively in a multicultural or global team environment.
- Excellent communication skills, with the ability to read, write, and speak fluent English.
Key Responsibilities
As a Technical Support Engineer, you will be responsible for the following:
- Product/Process Improvement: Contributing to the improvement of Microsoft products and support processes.
- Using available tools to deliver effective solutions for customer issues.
- Identifying potential defects and escalating them to senior engineers for resolution.
- Adhering to established business processes and guidelines.
- Providing valuable feedback to senior engineers and technical advisors to enhance product quality.
- Actively participating in case triage meetings and discussions to collaborate and share insights for resolving complex problems.
- Readiness: Continuously expanding your knowledge and skills through training.
- Attending readiness trainings and non-technical trainings to become proficient in relevant support topics.
- Response and Resolution: Providing timely and effective support to customers.
- Reviewing customer issues and proactively contacting customers to gain a thorough understanding of the problem.
- Keeping customers informed about the status of their issue and the progress towards resolution.
- Utilizing troubleshooting tools (e.g., event logs, performance traces) to diagnose and resolve customer issues.
- Handling customer issues from initial contact to resolution or escalation, ensuring a seamless customer experience.
- Documenting all technical work and research performed during the troubleshooting process.
- Collaborating with cross-functional teams and product groups to resolve moderately complex customer issues.
- Analyzing problems and developing innovative solutions to meet customer needs, leveraging log analysis and other proprietary tools.
| Skill | Description |
|---|---|
| Troubleshooting | Ability to diagnose and resolve technical issues efficiently. |
| Communication | Clear and effective communication with customers and colleagues. |
| Collaboration | Working effectively with cross-functional teams to achieve common goals. |
| Problem Solving | Analyzing complex problems and developing creative solutions. |
How to Apply for Microsoft Recruitment
Qualified and interested graduates are encouraged to apply as soon as possible through the Microsoft Careers website. Don’t miss this opportunity to join a dynamic team and contribute to the success of Microsoft’s customers worldwide.