NEC Hiring Freshers: Service Desk Engineer Role

NEC Corporation Hiring Freshers as Service Desk Engineers

NEC Corporation is offering an off-campus drive for the role of Service Desk Engineer Apprentice, presenting an excellent opportunity for freshers to begin their careers with a globally recognized technology innovator. This role is designed to provide hands-on experience and training in a dynamic IT environment.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies, benefiting businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technology supports complex business needs.

NEC Corporation Hiring 2025 Details:

• Role: Service Desk Engineer Apprentice
• Location: Noida / Hybrid
• Experience: Freshers/ Interns
• Salary: Competitive within the Industry
• Qualification: BE/B.Tech/BSC/BCA/MCA or Any graduate
• Batch: 2026/2025/2024 or Any

Job Description

As a Service Desk 1st Level Technical Support Trainee, the primary responsibility is to deliver outstanding customer service and initial technical support for resolving incidents and service requests. This involves accurately logging, diagnosing, and troubleshooting issues within defined service levels, all while adhering to ITIL-based processes. The trainee will also contribute to knowledge base development and continuously improve resolution processes to ensure high customer satisfaction.

Key Responsibilities:

• Customer Service Excellence:
  • Provide superior customer service to ensure the best customer experience and maximum availability.
  • Communicate effectively and professionally with customers to build strong relationships.
• Incident and Request Management:
  • Accurately log all incidents, service requests, and problems following established practices.
  • Diagnose, prioritize, troubleshoot, and resolve incidents or escalate as required, adhering to predefined processes and Service Level Agreements (SLAs).
• Documentation and Knowledge Management:
  • Document all work accurately and in a timely manner using specified tools and processes.
  • Proactively create and update knowledge articles to improve resolution processes in line with continual service improvement initiatives.
• Technical Expertise and Development:
  • Maintain and develop technical and product knowledge through research and self-learning.
  • Stay updated on the latest technologies to provide effective and relevant support.
• Team Collaboration and Operational Support:
  • Collaborate with team members to meet or exceed internal KPIs.
  • Provide high-quality technical and operational support to both internal and external customers.

Prerequisites

To be eligible for the Service Desk Engineer Apprentice role, candidates should meet the following criteria:

Education and Certifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or currently pursuing).
• Basic understanding of ITIL principles is preferred but not mandatory.

Skills and Competencies:

• Strong verbal and written communication skills in English.
• Excellent customer service and interpersonal skills with a pleasant and professional demeanor.
• Ability to diagnose and troubleshoot technical issues effectively.
• Attention to detail and ability to document work accurately.
• Proactive approach to learning and knowledge sharing.
• Team player with the ability to work collaboratively in a dynamic environment.

Technical Knowledge:

• Familiarity with ITSM tools (e.g., ServiceNow, Salesforce) is an advantage.
• Basic understanding of Windows and network troubleshooting.

Additional Requirements:

• Flexibility to work in shifts as per business requirements.
• Willingness to undergo training and adapt to new processes.

Why Join NEC Corporation?

Joining NEC Corporation as a Service Desk Engineer Apprentice offers numerous benefits, including:

• Career Growth: Opportunities for advancement within a global technology leader.
• Training and Development: Comprehensive training programs to enhance your technical skills and knowledge.
• Dynamic Work Environment: Work in a collaborative and innovative environment with exposure to cutting-edge technologies.
• Global Exposure: Potential to work on projects for clients in Japan, the USA, and other regions.

Salary and Benefits

NEC Corporation offers a competitive salary package for the Service Desk Engineer Apprentice role, along with comprehensive benefits, including health insurance, paid time off, and opportunities for performance-based bonuses.

Benefit	Description
Health Insurance	Comprehensive health coverage for employees and their families.
Paid Time Off	Generous paid time off policy, including vacation, sick leave, and holidays.
Performance Bonuses	Opportunities to earn performance-based bonuses based on individual and team contributions.
Training Programs	Access to a wide range of training programs to enhance technical skills and career development.
Employee Discounts	Discounts on NEC products and services, as well as discounts with partner companies.

Base Location

The base location for this role is Noida. However, the selected candidate may have the opportunity to work remotely for projects based in Japan, the USA, and other global locations.

How to Apply

Interested and eligible candidates can apply for the Service Desk Engineer Apprentice role through the NEC careers website. Ensure you have a current resume and a cover letter highlighting your skills and experience.

NEC Apply Link: Click Here

Application Process

1. Visit the NEC Careers Page: Click on the provided link to access the job application.
2. Create an Account or Log In: If you are a new user, create an account. If you are a returning user, log in with your credentials.
3. Complete the Application Form: Fill out all the required fields in the application form.
4. Upload Your Resume and Cover Letter: Ensure your resume and cover letter are up-to-date and highlight your relevant skills and experience.
5. Submit Your Application: Review your application and submit it.

Tips for a Successful Application

• Highlight Relevant Skills: Emphasize your communication, problem-solving, and technical skills in your resume and cover letter.
• Showcase Your Enthusiasm: Demonstrate your passion for technology and customer service.
• Tailor Your Application: Customize your resume and cover letter to match the specific requirements of the Service Desk Engineer Apprentice role.
• Proofread Carefully: Ensure your application is free of grammatical errors and typos.

By following these guidelines, you can increase your chances of landing an interview and securing a position with NEC Corporation.