Mphasis Off-Campus Drive 2025: Technical Support Engineers
Mphasis is conducting an off-campus drive in 2025, offering an excellent opportunity for recent graduates and professionals with 0-2 years of experience to join as Technical Support Engineers. This role is ideal for individuals passionate about technology and eager to contribute to a leading IT company.
Role Overview
- Role: Technical Support Engineer
- Location: Pune, Bangalore
- Experience: Freshers / 0-2 Years
- Qualification: Any Graduate
Job Description: Technical Skills
Technical Support Engineers at Mphasis are expected to possess a strong foundation in both hardware and software troubleshooting. The role demands excellent problem-solving abilities, effective communication skills, and the capability to work independently as well as within a team.
- Hands-on experience with Windows/Mac OS environments.
- Excellent problem-solving and communication skills are essential for this role.
- A good understanding of computer systems, mobile devices, and other tech products is required.
- Familiarity with remote desktop applications and help desk software is a plus.
- Knowledge of Citrix Virtual Apps, AWS technology, and Desktop is advantageous.
- Basic knowledge of Virtualization technology is beneficial.
- Candidates with 1+ years of relevant experience are preferred.
Job Description: Management Skills
Beyond technical proficiency, the role also requires certain management skills to ensure effective handling of support requests and efficient issue resolution.
- Knowledge of Ticketing tools is a necessity.
- Familiarity with the Citrix, AWS environment is an added advantage.
- Awareness of ITSM Process (Incident management) is crucial.
- Inbound calls taking will be a daily task.
- Communicating with end-users via phone, email, or chat to resolve technical issues.
- Escalating unresolved issues to appropriate internal teams.
- Prioritizing and managing multiple open issues simultaneously.
- Documenting technical knowledge in notes and manuals.
- Referring to internal databases or external resources for accurate solutions.
Key Responsibilities:
- Providing first-level technical support to end-users.
- Troubleshooting hardware, software, and network issues.
- Installing and configuring computer systems and applications.
- Documenting support interactions and solutions in a knowledge base.
- Escalating complex issues to higher-level support teams.
- Following up with customers to ensure their issues are resolved.
- Maintaining a high level of customer satisfaction.
Additional Information
Benefits of Working at Mphasis
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- Exposure to cutting-edge technologies.
- Chance to work with a global team of experts.
How to Prepare for the Interview
- Review your technical skills and knowledge.
- Practice your problem-solving abilities.
- Prepare examples of how you have resolved technical issues in the past.
- Research Mphasis and its services.
- Dress professionally and be prepared to answer behavioral questions.
| Skill | Description |
|---|---|
| Communication | Ability to clearly explain technical concepts to non-technical users. |
| Problem Solving | Capacity to diagnose and resolve technical issues efficiently and effectively. |
| Customer Service | Dedication to providing excellent support and ensuring customer satisfaction. |
| Teamwork | Willingness to collaborate with colleagues to achieve common goals. |
| Adaptability | Flexibility to adapt to changing technologies and work environments. |
Growth Opportunities
Technical Support Engineers at Mphasis have various career paths available to them. They can grow into senior support roles, specialize in specific technologies, or move into other areas of IT such as system administration, network engineering, or software development.
How to Apply
Interested and eligible graduates can apply through the following link:
