Base8 Hiring Freshers For Service Desk Executive (WFH)

Base8 Hiring Freshers For Service Desk Executive – Base8 is currently accepting applications for the position of Service Desk L1 at its Hyderabad, India locations. Below, you will find all the details about the Base8 Work From Home Opportunity.

Job Role: Service Desk L1

Company Website: Base8.io

Qualification: Bachelor’s/ Master’s Degree

Experience: Freshers/Experience

Batch:  2024 and before

Salary: Upto ₹6.8 LPA

Job Location: Work From Home

Last Date: ASAP

Job Description

We are currently seeking a dedicated and enthusiastic individual to join our IT Service Desk team. This entry-level position is an excellent opportunity for recent graduates or those with limited experience to kickstart their career in IT support and acquire valuable skills.

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As a service desk specialist, the following are your primary tasks and responsibilities. You may also be assigned additional tasks.

• Ensure that all discussions, actions, and completed tasks are properly documented using the IT Service Management Tool (ServiceNow).
• Utilize the knowledge base in ServiceNow to access information on known errors and workarounds, which can aid in diagnosing and resolving issues.
• Demonstrate a strong understanding of service level agreements (SLAs) and contractual objectives.
• Effectively manage time between online tasks (phone support) and offline tasks (email support).
• Demonstrate proficiency in mobile technology through testing, quality assurance, performance evaluation, technical expertise, efficiency, and system knowledge.
• Develop advanced troubleshooting skills and techniques.
• Handle customers with specific needs.
• Address and resolve internal staff requests and Service Desk events, providing IT assistance to a wide range of users across various technologies, primarily Microsoft.
• Respond to incoming calls, emails, and self-service tickets in a friendly and knowledgeable manner.

Eligibility

• We welcome individuals with less experience, specifically 0-1 years, to join our service desk team.
• A bachelor’s degree in information technology, computer science, or a related discipline is required.
• Outstanding communication skills are a must.
• Candidates should be flexible enough to work night shifts.
• A graduate degree or equivalent certification in an IT-related field is preferred.
• Familiarity with AD, Windows, 0365, and other relevant technologies is desired.
• Experience troubleshooting Active Directory, Outlook, Networks, and Windows is necessary.

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How To Apply for Base8 Service Desk Executive?

Candidates who meet the requirements can apply for this Drive online by clicking on the link provided. All interview information will be communicated through email.