Calling all recent graduates and career starters! eBay is searching for talented individuals to join their Risk Operations team as Work From Home Agents. This is your chance to launch your career with a global leader in e-commerce, and you don’t even need prior experience!
Company Name: eBay
Job Role: Risk Operations Agent
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Job Description
- Promote Trust and Security: Conduct in-depth case reviews to identify and mitigate potential risks, ensuring a safe and compliant trading environment for all eBay users.
- Regulatory Compliance Champion: Educate customers on the regulatory framework behind company actions, fostering trust and transparency on the platform.
- Data-Driven Insights: Provide comprehensive feedback on filter performance to LVIS (Likely refers to a specific internal system) and support teams, optimizing user experience and security measures.
- Strategic Analysis: Identify emerging trends in risk management and provide insightful feedback to leadership, driving informed decision-making.
- Customer Advocate: Respond to customer appeals and inquiries through email channels, resolving issues and fostering positive customer experiences.
- Multi-Channel Escalation Management: Manage customer appeals across various channels arising from different work types, ensuring a consistent and efficient resolution process.
- Leadership Support: Handle escalated cases as directed by leadership, demonstrating initiative and commitment to exceptional customer service.
- Empowering Users: Coach customers on strategies to enhance their success on the eBay platform, fostering a thriving and informed user base.
Eligibility
- Analytical Problem Solver: Possess exceptional problem-solving skills, adept at analyzing complex situations and identifying effective solutions.
- Clear Communicator: Excel at both verbal and written communication, fostering clear and concise interactions with colleagues and customers.
- Strategic Thinker: Demonstrate a business-minded approach, readily identifying trends and opportunities while effectively multitasking in a dynamic environment.
- Escalation Expertise: Feel comfortable handling escalated cases, leveraging your knowledge and proficiency to ensure optimal resolutions.
- Results-Oriented: Dedicated to completing work efficiently within service levels, actively seeking improvements to enhance team performance.
- Data-Driven Risk Assessment: Utilize internal and external tools to gather and interpret data, providing insightful risk assessments to support informed decision-making.
- Flexible and Adaptable: Maintain a flexible schedule, adjusting to business needs as required. Thrive in a fast-paced environment, working independently under general supervision while maintaining self-motivation.
Important Note Before Applying For Jobs
Taking the first step towards your new career is exciting! To ensure a smooth application process, please take a moment to carefully review the job description and requirements before submitting your resume/CV. If your qualifications align well with the position, we’ll reach out to you via the email address you provided during application. Once your resume/CV is shortlisted, keep an eye on your inbox for further updates regarding the next steps in the recruitment process. We look forward to hearing from you.
How To Apply for eBay Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
